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Toll-Free Text or Phone: 866-997-8277 24/7 Staffed Live Chat - Ask Us Anything!

Toll-Free Text or Phone: 866-997-8277 24/7 Staffed Live Chat - Ask Us Anything!

Customer Experience and Personalization

  • Win Big with Personalization

    Personalized marketing is the a strategy by which companies deliver individualized content to recipients through data collection, analysis, and the use of automation technology.

    The goal of personalized marketing is to truly engage customers or prospective customers by communicating with each as an individual, instead of each as part of one massive group.

  • Unique and Custom-tailored approach

    Getting a better understanding of your audience is key to increasing the relevancy of your content. Social media has quickly become the backbone of multichannel initiatives and has helped continue conversations online that keep brands on the minds on potential customers. By sending highly personalized and relevant messages through automation, we are able to collect and utilize customer data from many channels, which in turn helps improves communication to drive conversations that lead to sales.

  • Multifunctional and Omnichannel programs

    An omnichannel approach means there's integration between distribution, promotion and communication channels on the back end of your software and systems.

    For example, if a customer who has started an interaction with a company on webchat submits information, such as an account number, then decides to end the chat and call customer service instead, that information can be transferred to an agent. 

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